Return Policy
NO RETURNS ON ELECTRICAL ITEMS
ANY RETURN MUST BE IN ORIGINAL UNOPENED PACKAGE - 25% RESTOCKING FEE ON ALL RETURNS
NO RETURNS OF SPECIAL ORDERS
NO CASH REFUNDS - STORE CREDIT ONLY
15 DAY RETURN LIMIT
SPECIAL ORDERED NOT PICKED UP WITHIN 30 DAYS WILL BE FORFEITED
If you would like to make a return or exchange, you must contact us by phone or email and submit an RMA (Return Merchandise Authorization) number before returning your items. This RMA number is usually written on the bill of lading (issued by the mail carrier's shipping department) or somewhere on the packaging. If you cannot find your RMA, one may be obtained by contacting us by phone or email.
All returns will be subject to a 25% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
Returns will not be accepted on items that are:
- Opened or used
- Missing their serial number or UPC
- Special orders
- Returned more then 15 days after delivery
- Returned without notification